In corporate communications, voice over IP is increasingly used for restructuring and improving the efficiency of business processes.
IT infrastructure for your enterprise
For the enterprises that provide their employees with mobile phones that support voice over IP, the low cost of the connection is just one argument for entering the world of mobile voice communications over IP. Mobile voice transmission over IP enables the mobile phone to access services that until now have been accessible only through a personal computer or modern desktop telephones.
On February 12, 2007, British Telecom company has announced that it plans to offer voice over IP for mobile phones in large cities: those who have still used VoIP on personal computers will have access to IP telephony and mobile VoIP solution. Public wireless access points are equipped in such a way that owners of wireless-enabled devices can use VoIP services. Of course, private users are primarily attracted by the lower cost of conversations compared to traditional mobile telephony.
When it comes to new developments and trends in information technology and telecommunications, first of all, the attraction is usually drawn to the United States.
However, in terms of mobile communications, Europeans have long overtaken the Americans, and even now European manufacturers are bringing new technologies and applications to the market. “In Finland, almost two-thirds of telephone conversations are conducted by mobile phones, and this encourages European manufacturers to further develop technologies,” explains Juha Korsimaa, senior development manager at Fujitsu Services. – In the sector of private users, the mobile phone has already received universal recognition, and in the field of corporate telephony, mobile communication receives an increasing portion of the pie. How much it is important for corporate communications depends on the specific industry, but the trend is beyond doubt. ” That’s why VoIP developers continue to rely on integrating mobile phones into VoIP-based environments, trying to make them a full-fledged communications tool in the enterprise.
With all its advantages, mobile communication is still quite expensive, which often prevents its spread. And although in many countries operators experience increased pressure from competitors, phone calls to other mobile networks and abroad are often a reason for not using a mobile phone. In this situation, a VoIP client on a mobile phone is useful, since the employee, using the corporate data network, only addresses parts of the distance to the services of mobile network operators. The idea of Least Cost Routing is based on using as much as possible extended segments of the enterprise IP network to transfer the telephone conversation. The larger the network, the lower the costs. Some major providers of information and telecommunications services offer to use their global networks so that customers can use IP funds if their company does not have its own network abroad.
Such a wide bandwidth, like that of UMTS, is not needed for voice over IP from mobile phones. To build a connection to a server running a VoIP solution, for example, Communications Server Suite from Wicom Communications, there is quite a bit of inexpensive GPRS technology. The users are not tied to a network provider – they can choose the most profitable option for themselves.
Cost: for many main arguments
Communication over the mobile phone is becoming even cheaper due to the technology of voice over wireless networks (Voice over WLAN, VoWLAN). A mobile phone using a VoIP client, for example, connects to an enterprise wireless network, and as a result, a telephone conversation becomes the same network application like, let’s say e-mail. Outside offices, you can use public access points, which today are quite common.
The cost of the connection is the factor that is easy to assess in euros and cents, but the real sources of costs are elsewhere. In the production and communication processes, there are true “cost killers”, thanks to which the potential for mobile voice over IP becomes quite obvious. It is at the interface of various means of communication that a big share of time and money is spent. E-mail, faxes, and calls over the fixed telephone network are only part of the possible channels. It’s quite difficult to keep control over them from a work place, and when the cellular communication comes into play, the coordination of communication and data management becomes truly Herculean work.
Often, after leaving the office, the employee has to contact his colleagues: turn off the answering machine, turn on call forwarding on the desk phone or see if the expected fax has arrived. Approximately the same can be said about e-mails recorded in Outlook meetings and detailed information about customers – a person is cut off from this information and cannot make any changes on their own.
A cellular phone in a voice-over-IP environment turns into a mobile office and unifies all channels of modern communication. Mobile phones with a VoIP client allow you to manage all communication channels even when you are out of the office. If you have installed the necessary software on the enterprise VoIP server, you can receive faxes on your mobile phone as e-mail messages. The user can view and update data from various Outlook applications, meeting messages and enterprise directories, as the information is sent to the VoIP server over TCP / IP. In the case of an important conversation, its contents can be stored on the server using the so-called Call Recording function or sent as an attachment to an e-mail. In addition, customers data is available at the CRM.
In customer service companies, mobile employees can be integrated into the existing contact management center. If the mobile phone is part of the VoIP environment, it connects to the contact management center and functions as a regular phone in the work center of the call center employee. The flexibility of VoIP services is especially noticeable in the case of access to experts on technical issues, as they can not always be found on the spot.
The is NO More Secrets
Along with mobile users, the employees of the telephone center benefit as well, insofar as it is part of the VoIP environment. They can at any time get information about the status of the phone and find out exactly which of the colleagues are now talking on the phone, disconnected their mobile device or is free for contacts – the guessing of riddles has ended. Applications like the Personal Reachability Service (PRS) go a little further, offering the freedom to define different profiles. With their help, you can enter the appointment records in the Outlook calendar, for example, during business trips, and later these entries will be attached to the individual rule, which describes the further activities of the user.
Because of a mobile phone, like any laptop, a desktop VoIP phone or a personal computer, is part of the IP network, its maintenance, maintenance, and monitoring are now part of the IT department. As with a networked computer, the system administrator has the ability to update the software on the mobile phone centrally, save the necessary data, and in the event of a failure, perform a system restore.
Mobile phones with a VoIP client installed on them, connected to the VoIP server over the enterprise network, are by no means a durable and optimal solution to all problems, if only because of the screen sizes, not every application and communication channel is suitable for them. Nevertheless, the possibilities of mobile VoIP telephony will increase as soon as device manufacturers open their platforms for the other providers. As a result, specific applications should appear that will make mobile voice-over-IP solutions even more convenient and productive.